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Service & Support

Service & Support

3P installs and supports machines and equipment world-wide.  We understand that the delivery and installation of the machine is just the start and that ongoing, long-term reliability and robust machine performance is essential. 3P will support the total life-cycle of the machine and ensure a quick, competent service for all customers tailored to individual needs.

3P engineers will be trained in the maintenance and operation of the machine prior to delivery. This provides flexibility and back-up and enables a fast response time when the need arises.

The same engineers who design, build and develop the machines are used to support the machines on site at our customer’s facility; this ensures continuity of knowledge and ensures fast and efficient problem-solving and resolution of any issues on the machine.

We also offer 'build-to-print' services for repeat machines programmes, through our technical services team and a very comprehensive supply chain.

3P has a dedicated Aftermarket Administration function, serving as main point of contact for customers and responsible for facilitating all aftermarket queries including fast-track support requirements. 

3P will propose an Aftermarket Service Agreement prior to delivery of the machine;  This will be tailored to suit the machine and the specific needs of the client and will typically include:

  • Remote Engineering Support (telephone, email, Ethernet etc.)
  • Spare Parts Supply
  • Preventative Maintenance (planned service visits)
  • Unplanned Call-Out Service

It is strongly recommended that the Aftermarket Service Agreement is agreed and implemented prior to delivery of the machine. This enables 3P to prioritise call-out requests and provide a fast turnaround service. 

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