Delivery and installation of your machine is just the start of the journey. Consistent, long-term reliability and robust machine performance is essential. At 3P innovation, we are committed to support the total life-cycle of your machine and ensure a proactive service, tailored to your individual needs.

As the original equipment provider, 3P innovation are best placed to give you the optimum, most efficient support in maintaining your equipment, not only by providing support from 3P innovation’s Equipment Support Team (EST) - the team that designed and built your machine - but also by being able to provide spare/replacement parts that are competitively sourced from the original equipment manufacturers.

3P customer care packages

	‘Essential Care’ Package	‘Standard Care’ Package	‘Premium Care’ Package
	Remote support and a guaranteed response to any technical issue within 4 hours	Remote support and a guaranteed response to any technical issue within 4 hours	Remote support and a guaranteed response to any technical issue within 4 hours
	Remote access to your machine*   *Where applicable	Remote access to your machine*   *Where applicable	Remote access to your machine*   *Where applicable
		Preventative maintenance visits	Preventative maintenance visits
			Emergency call-out at discounted rates

3P’s Equipment Support Team (EST) and our spares service

3P’s Equipment Support Team (EST) are a highly skilled team that provide a customer care service to meet all our client’s needs.

The team has been fully trained to support both our standard machine range and our custom equipment.  After playing a key part in the design and build of your machine, 3P innovation’s EST can provide you with ongoing support throughout the complete lifecycle of your machine. The team will ensure that the equipment is fully customised to your needs, enabling you to make optimum use of it.

Spare Parts:

We also provide critical/recommended and consumable spare parts packages (competitively sourced from the original equipment manufacturers) to further minimise the risk of any down time of your machine.